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Multi-Process IT Outsourcing Services

SunTec India is a globally recognized AI-enabled IT and digital services company with over 25 years of industry experience and 1500+ full-time employees. We specialize in a wide range of services, including Data Solutions (intelligent data operations for tech platforms, marketing, B2B, and AI/machine learning), eCommerce Support for leading platforms & marketplaces (product data management, eCommerce marketing, marketplace account management, customer support, and 3D product modeling), Digital Engineering (application development, AI/ML development, cloud managed services, DevOps services, UI/UX services, and QA and testing services), ePublishing, and Photo & Video Editing. 

Headquartered in New Delhi, India, we have successfully served over 8,500 clients across 50+ countries, including the US, Canada, UK, Australia, Germany, France, Sweden, Norway, Switzerland, and Singapore.

With a 95% client retention rate, SunTec India is known for its client-first approach and a hybrid human-in-the-loop model that combines deep human expertise with AI technology—delivering customized, collaborative solutions rather than one-size-fits-all automation.

Certifications 

  • ISO 9001:2015 & 27001 Certified

  • CMMI Level 3 Certification

  • Microsoft Silver Partner

  • nopCommerce Gold Partner 

  • Google Partner

  • Shopify Partner

  • Amazon SPN Partner

  • AWS Partner 

  • Amazon Ads Verified Partner 

  • Walmart Solution Partner

Recognitions 

  • Gartner- Top Global Data Validation and Enrichment Vendors

  • Clutch.co - Top 10% Service Providers 

  • OA500 - Top 500 global outsourcing providers 

  • Clutch.co - Recognized as a global outsourcing leader

  • Consecutive Clutch.co Global & Clutch Champion Winner 

  • GoodFirms - Best company to work with 

  • SelectedFirms - Top IT Services Company 

  • Research&Markets - Top Data Annotation Company

Visit www.suntecindia.com to know about the company and services.

Certifications/Compliance

ISO 9001:2015
ISO 27001
CMMI Level 3
Great Place To Work
India India
Floor 3, Vardhman Times Plaza Plot 13, DDA Community Centre Road 44, Pitampura, Delhi, Delhi 110034
+911142644425
$25 - $49/hr
1,000 - 9,999
1999

Service Focus

Focus of Mobile App Development
  • iOS - iPhone - 20%
  • Android - 20%
  • iOS - iPad - 20%
  • Web Apps - 20%
  • Hybrid - 20%
Focus of Web Development
  • Wordpress - 40%
  • Drupal - 30%
  • Joomla - 30%
Focus of E-commerce Development
  • Magento - 25%
  • Shopify - 25%
  • Bigcommerce - 25%
  • WooCommerce - 25%
Focus of IT Services
  • Outsourcing - 34%
  • IT Consulting - 33%
  • Web Scraping - 33%
Focus of Big Data & BI
  • Data Mining - 100%
Focus of Digital Marketing
  • SEO Services - 15%
  • Content Marketing - 15%
  • Social Media Marketing - 10%
  • PPC - 10%
  • Mobile App Marketing - 10%
  • Email Marketing - 10%
  • Market Research - 10%
  • Search Engine Marketing - 10%
  • Amazon - 10%
Focus of Artificial Intelligence
  • Data Annotation - 25%
  • Text Annotation - 25%
  • Image Annotation - 25%
  • Video Annotation - 25%
Focus of Business Services
  • Data Entry - 100%
Focus of BPO Services
  • Medical Billing - 100%

SunTecIndia's exceptional Progressive Web App services give clients a considerable advantage over the competition.

Industry Focus

  • Information Technology - 20%
  • E-commerce - 20%
  • Advertising & Marketing - 10%
  • Art, Entertainment & Music - 10%
  • Business Services - 10%
  • Financial & Payments - 10%
  • Healthcare & Medical - 10%
  • Automotive - 5%
  • Consumer Products - 5%

Client Focus

60% Small Business
30% Medium Business
10% Large Business

Review Analytics of SunTecIndia

10
Total Reviews
4.4/5
Overall Rating
2
Recent Reviews

What Users Say

From start to finish it was an easy and smooth process.
Owner at Highspire Media
e’ve had an excellent experience working with SunTec on our product creation.
Gina Bacconi
Gina Bacconi , E-commerce Manager at Gina Bacconi
The team managed vendor invoices and data entry, delivering precise work beyond expectations.
Victoria Brookes
Victoria Brookes
SunTec India's full stack developers seamlessly joined our team, delivering great skills and support
Lara Mcdaniel
Lara Mcdaniel
The SunTecIndia team are amazing
Kirsty Morris
Kirsty Morris , Ecommerce Coordinator at Cellnet Group Limited at Cellnet

What Users Like The Most

  • We were highly impressed by their client-centric approach. They took the time to understand our specific requirements and followed our instructions and guidelines. Throughout the project, they maintained clear communication, keeping us informed at every stage and actively seeking our feedback to ensure alignment with our vision.
  • They also work impressively fast without compromising on quality. Deadlines are consistently met (and often exceeded), which has helped us move projects forward efficiently and stay competitive.
  • There are several aspects that impressed us immensely about SunTec India. They showcased in-depth knowledge of eCommerce best practices and their recommendations improved the website's functionality and user experience. From website development to multichannel management, the quality of work was outstanding. They efficiently scaled their services to meet our needs as the website gained traction. Their competitive rates allowed us to maximize our marketing budget for the project.

What Users Like The Least

  • There is nothing specific to mention. We were quite pleased with the overall service quality.
  • N/A They are great!
  • There weren't any major shortcomings. However, occasional communication delays due to the time zone difference occurred. This wasn't a significant issue, but establishing a more streamlined communication schedule could be beneficial for future projects.

Detailed Reviews of SunTecIndia

4.4 10 Reviews
  • All Services
  • Mobile App Development
  • Web Development
  • E-commerce Development
  • Big Data & BI
  • Digital Marketing
  • Business Services
  • Progressive Web App
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Owner at Highspire Media
Posted 4 days ago

From start to finish it was an easy and smooth process.

From start to finish my experience was incredible. I'll be honest, working with a brand in a different country made me uncertain at first, but I'm so glad I moved forward with contacting them. Their website was informative and easy to navigate, and I had a response to my inquiry in less than a day. Every question I had asked was answered very quickly, kindly, and they were willing to work with me and the situation I was in at the time (a last minute, very rushed project). I specifically spoke with Vaibhav the entire time; I won't go through anyone else to edit my real estate photos! The results were incredible. Thanks Vaibhav!

What was the project name that you have worked with SunTecIndia?

Real Estate Photography

What service was provided as part of the project?

Business Services

Describe your project in brief

Real Estate Photography photo editing. I had taken over 80 photos that I needed to have edited.

What is it about the company that you appreciate the most?

The fast and effective communication

What was it about the company that you didn't like which they should do better?

The file transfer. I use OneDrive, and they preferred DropBox or WeTransfer. I didn't use either at the time, so I wish I would've known up front what to expect there. Not a huge deal, just sucked up a little extra time on my end.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Media
Gina Bacconi
Gina Bacconi, E-commerce Manager at Gina Bacconi
Posted 2 weeks ago

e’ve had an excellent experience working with SunTec on our product creation.

Their team consistently delivers high-quality work and demonstrates a strong understanding of our requirements from start to finish.

One of the standout qualities of SunTec is their communication. They are responsive, clear, and proactive—always keeping us informed about progress, timelines, and any questions that arise. This level of transparency makes collaboration smooth and stress-free.


Overall, SunTec has proven to be a reliable, professional, and highly capable partner. We truly value their dedication and look forward to continuing our collaboration.

What was the project name that you have worked with SunTecIndia?

Product creation

What service was provided as part of the project?

E-commerce Development

Describe your project in brief

Product creation, image and data entry.

What is it about the company that you appreciate the most?

They also work impressively fast without compromising on quality. Deadlines are consistently met (and often exceeded), which has helped us move projects forward efficiently and stay competitive.

What was it about the company that you didn't like which they should do better?

N/A They are great!

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • E-commerce
Victoria Brookes
Victoria Brookes
Posted 11 months ago

The team managed vendor invoices and data entry, delivering precise work beyond expectations.

The project involved tracking all vendor invoices and accurately adding them to the system. We were looking for a partner who had a proven track record and expertise in the area, and that's how we found SunTec India.

Their team entered essential details from physical or digital invoices into the system, ensuring accurate transfer of information such as vendor names, amounts, dates, and invoice numbers. Once done, they cross-checked the entered data against the original invoices and relevant records to ensure accuracy and consistency. Their overall work exceeded our expectations and we would highly recommend them!

What was the project name that you have worked with SunTecIndia?

SunTec India's Invoice Processing Transformed Our Business

What service was provided as part of the project?

Big Data & BI, Business Services, BPO Services

Describe your project in brief

We were facing major challenges with manually handling and tracking vendor invoices, which was leading to incorrect and delayed payments quite often. Partnering with SunTec India came as a relief because their team handled the entire process of invoice data entry for us. They have been extremely professional throughout and met all delivery deadlines. We've seen a significant improvement in our overall cash flow management and are extremely satisfied with the results.

What is it about the company that you appreciate the most?

We were highly impressed by their client-centric approach. They took the time to understand our specific requirements and followed our instructions and guidelines. Throughout the project, they maintained clear communication, keeping us informed at every stage and actively seeking our feedback to ensure alignment with our vision.

What was it about the company that you didn't like which they should do better?

There is nothing specific to mention. We were quite pleased with the overall service quality.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Business Services
Lara Mcdaniel
Lara Mcdaniel
Posted on Mar 03, 2025

SunTec India's full stack developers seamlessly joined our team, delivering great skills and support

Our experience with SunTec India's full-stack developers has been exceptional. We needed to augment our in-house team quickly and efficiently, and SunTec India provided us with highly skilled developers who seamlessly integrated into our existing projects. They are proactive, communicative, and possess a strong understanding of both front-end and back-end technologies. Their contributions have been invaluable in accelerating our development cycles and delivering high-quality software.

What was the project name that you have worked with SunTecIndia?

Web Application Development

What service was provided as part of the project?

Progressive Web App

Describe your project in brief

Development of a new web application for our SaaS platform.

What is it about the company that you appreciate the most?

The quality of the developers they provided is outstanding. Their technical skills, problem-solving abilities, and communication are top-notch.

What was it about the company that you didn't like which they should do better?

Nothing significant to mention. Overall, we are extremely satisfied with their services.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Designing
Kirsty Morris
Kirsty Morris, Ecommerce Coordinator at Cellnet Group Limited
Posted on Aug 06, 2024

The SunTecIndia team are amazing

I have thoroughly enjoyed working with the entire SunTechIndia team, particularly Sanjay. They have been essential for us uploading our products and keeping our website running. They are easy to get ahold of and work quickly to get the work done while providing great quality to their work.

What was the project name that you have worked with SunTecIndia?

Product Uploads

What service was provided as part of the project?

E-commerce Development

Describe your project in brief

Uploading products for our Shopify, eBay and Amazon

What is it about the company that you appreciate the most?

The communication is outstanding. They are very easy to get ahold of and are quick to update any changes that my team requires.

What was it about the company that you didn't like which they should do better?

The only thing I could think of would be working in different time zones. However, this hasn't been an issue.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • E-commerce
Gracie Ben
Gracie Ben, Content Strategist at DataEntryIndia.in
Posted on Apr 08, 2024

Exceptional eCommerce management services by SunTec India

Our experience with SunTec India surpassed our expectations. They transformed into a true collaborator, instrumental in launching and nurturing the website. They actively sought to understand our brand's essence and translate it into a captivating digital experience. This resulted in a website and multichannel presence that resonated deeply with our target audience.
Their team provided frequent updates, addressed concerns swiftly, and actively considered our feedback. This transparency fostered a collaborative and trusting environment. Furthermore, they displayed impressive adaptability. They tackled challenges head-on, devising creative solutions to overcome unforeseen obstacles. They readily took on additional responsibilities and found new ways to refine the online experience of our website visitors. This involved proposing A/B testing for landing pages, analyzing customer data to optimize product listings, and staying abreast of the latest SEO and SEM trends.

What was the project name that you have worked with SunTecIndia?

Complete support for eCommerce store setup and management

What service was provided as part of the project?

Web Development, E-commerce Development

Describe your project in brief

The project involved building and launching an eCommerce store. We needed to establish a robust online presence characterized by a user-friendly website and a seamless multichannel experience. For this, we needed to partner with a team of experts who could help us implement this idea. We chose to proceed with SunTec India because of the magnitude of the services they provide.

They seamlessly managed website development, ensuring it aligned with our brand's identity, and efficiently set up our store. Their expertise in multichannel management was evident as they handled product listing, optimization, description writing, SEO, SEM, inventory management, and order processing across various channels. Their professionalism, dedication, and ability to exceed our expectations were commendable, playing a crucial role in the successful execution of our project.

What is it about the company that you appreciate the most?

There are several aspects that impressed us immensely about SunTec India. They showcased in-depth knowledge of eCommerce best practices and their recommendations improved the website's functionality and user experience. From website development to multichannel management, the quality of work was outstanding. They efficiently scaled their services to meet our needs as the website gained traction. Their competitive rates allowed us to maximize our marketing budget for the project.

What was it about the company that you didn't like which they should do better?

There weren't any major shortcomings. However, occasional communication delays due to the time zone difference occurred. This wasn't a significant issue, but establishing a more streamlined communication schedule could be beneficial for future projects.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • E-commerce
Priyanka Singh
Priyanka Singh, SEO Specialist | Immediate Joiner | 🔥18K Followers
Posted on Mar 04, 2024

Data Management and Support

Outsourcing data management and support to SunTec India was a game-changer for our business. The overall experience was great, with visible improvements in just 2-3 months. Their expertise and efficiency surpassed our expectations, making them a valuable partner in our data management strategy.

What service was provided as part of the project?

Business Services

Describe your project in brief

The project focused on data management and support, where we were occupied with multiple tasks and couldn’t spare time to manage our customer database. This, in turn, had a negative impact on our sales and marketing efforts. To address this issue, we decided to enlist the expertise of SunTec India and entrusted them with the responsibility of updating our database. The team conducted a thorough audit of our database, pinpointed areas for improvement, updated and enhanced the data, and provided us with the finalized database in the format we preferred.

What is it about the company that you appreciate the most?

The best part about working with SunTec India was their adherence to timelines and promptness to feedback. The team not only completed the project within the agreed-upon timeframe but also addressed our inquiries promptly and incorporated all feedback according to our requirements.

What was it about the company that you didn't like which they should do better?

While we didn't encounter any issues, it would have been beneficial if the team had offered extended complimentary support. Nevertheless, pleased with their services, we opted to engage them for post-delivery support, extending the partnership for an additional six months.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Business Services
Jessie Barrington
Jessie Barrington
Posted on Feb 21, 2024

Reliable Support for Getting Started with Selling on Amazon

Overall, I had a very positive experience working with SunTec India for my Amazon store’s setup and management. My store has a massive product range. Despite that, the set up process went smoothly without any major issues. From account setup to analytics, listing creation, and FBA setup, they handled every aspect according to my requirements. They assigned a main account manager who kept me updated on the progress.

Since the store launched, they have continued providing excellent ongoing support to help manage inventory, product listings, advertising campaigns, and other key areas. My sales have been steadily increasing thanks to their efforts.

What was the project name that you have worked with SunTecIndia?

Amazon Store Setup and Management

What service was provided as part of the project?

Digital Marketing, Business Services

Describe your project in brief

My project was to set up and manage an Amazon store for my business selling handmade crafts and jewelry. I needed guidance as well, because I was new to Amazon as a seller. The scope of the project involved setting up my online store on Amazon, creating all product pages, their copy and images, setting up inventory and analytics, setting up FBA (Fulfillment by Amazon) for shipping, and helping me understand the system so I could control it later on with my team.

The SunTec India team provided a free consultation and briefed about the essential aspects of Amazon store setup and management. They assigned a dedicated account manager and set an action plan - all within the mentioned budget and timeframe.

What is it about the company that you appreciate the most?

A standout aspect of working with the team was their prompt response to feedback. Upon sharing my review, they swiftly incorporated the suggestions. They also delivered the project ahead of schedule without requiring reminders or follow-ups. My main account manager was always responsive via email and phone, answering my questions patiently and offering sound advice.

What was it about the company that you didn't like which they should do better?

While we didn’t encounter any such issues as everything met our requirements, there was a bit of confusion initially with the store layout. However, thanks to the team's policy of providing unlimited revisions, it was promptly addressed through a few discussions.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Business Services
Abdullah Ramo
Abdullah Ramo, Chief Executive Officer at Ramo Trading & Consulting Inc
Posted on Apr 11, 2022

NEVER TRUST SUNTECH / TECHNOSCORE SCAMMERS DONT WORK WITH THEM

NEVER TRUST SUNTECH / TECHNOSCORE

SunTech, Murli Power and SUNIL and Manish all of them are big Scammers and they do charge for extra extra hours and they never deliver the porject completed, they promise on the voice chat to do the job complete and when they deliver the project you will find many missing features and they will deny adding it

They even promise with refund but they never do any refunds

Be careful big scammers and can damage your project, because I asked them to complete their job they took the money I have paid them and they canceled my project

BAD MANAGEMENT , LATE REPLIES , LATE DELIVERIES , they can never deliver a full task for you so they can charge you more extra money

THEY SAY since 1999 they are scamming people not giving services

Their empolyees can curse your mother and family and you need to accept it

I have many screen shots to post, about how terrible they are and how LIARS and SCAMERS they are

PLEASE DON'T TRUST THIS COMPANY EVER

What was the project name that you have worked with SunTecIndia?

RAMO TRADING / BILIM DEPO

What service was provided as part of the project?

E-commerce Development

Describe your project in brief

THEY FAILED THE PROJECT NEVER COMPLETED NOW I NEED TO RECOVER MYSELF , DONT KNOW WHAT TO DO BECAUSE OF THEM ACTING UNPROFESSIONAL AND CURSED MY MOTHER TOO

What is it about the company that you appreciate the most?

BIG LIARS, FAKE PROMISES , nothing to appreciate they cannot stick to their word they always manipulate their promises

BAD MANAGEMENT , LATE REPLIES , LATE DELIVERIES , they can never deliver a full task for you so they can charge you more extra money

CANNOT TRUST THEM , CANNOT GIVE THEM ANY PROJECT EVEN A LOGO DESIGN THEY ARE TERRIBLE

PLEASE STAY AWAY FROM THIS SCAM COMPANY THEY SAY since 1999 they are scamming people not giving services

What was it about the company that you didn't like which they should do better?

THEY ARE ALL BAD PEOPLE CANNOT BELIEVE A SINGLE WORD FROM THEM

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • In Progress
Jim Pettinato
Jim Pettinato, Web Content Manager at Moosejaw Mountaineering | www.Moosejaw.com
Posted on Aug 31, 2017

Suntec for Web Content Data Entry

We have had a relationship with Suntec for nearly 10 years now, and have always been very happy with their productivity, as well as the quality of their work. We utilize our team for a variety of web content and data entry needs. Our project manager is very responsive and easy to work with.

What service was provided as part of the project?

Mobile App Development

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Executive Interview of SunTecIndia

Mr. Rohit Bhateja
Mr. Rohit Bhateja
Director - Digital
Visit Profile
Kindly share your feedback on how Goodfirms has been doing so far in increasing your visibility among potential clients.
SunTec India has been with Goodfirms since 2016. Since then, we have received 1722 visits and 175 queries worldwide through this channel. Our company has also been featured in several Goodfirms lists and reports and has been recognized under multiple avenues. 
Please introduce your company and give a brief about your role within the organization.
SunTec India is an IT outsourcing company and a business process management support provider. Our primary focus is web and app development, data support, eCommerce, and digital marketing. Over the last 24 years, our service sphere has expanded to ePublishing, photo editing, and web research. Recently, we have moved into the domain of artificial intelligence and machine learning with web scraping and data annotation services. We have worked with Fortune 500 companies, multinational enterprises, some of the world’s leading brands, and many small and medium businesses worldwide.

I am the Director of the Digital division here along with spearheading marketing. My role is quite multi-dimensional to bundle in a few words, but primarily, my team and I - we help businesses navigate their marketing set-ups and grow online.
What is the story behind starting this company?
Starting SunTec India was a very demand-driven and situational call.

Technology posed a challenge in the late 90s for every business trying to make it big. The sharply evolving prerequisites quickly became market barriers. Suddenly, the definition of a resource had mutated, and businesses were at a loss on what to do- transform their staff, invest in upgrading everybody’s skillset or invest in changing their infrastructure to accommodate the new things they needed to do to maintain market relevancy.

Our founder saw an opportunity there to help businesses bridge the gap between them and their target users without stressing about how to do it. Slowly, we carved a space for ourselves as a multi-specialty support partner for all types of businesses. We started with data services and currently support 500+ business processes with a team of over 1500 in-house resources.

Even today, the ideals that drive our people are the same. We want to provide our global clients with the highest quality services and solutions in the BPO/ IT segment that helps them save time & money and improve their business performance. We envision being one of the most trusted and reliable business process outsourcing solutions providers by creating superior customer value.
What is your company’s business model– in-house team or third-party vendors/ outsourcing?
We follow a complete in-house model. We recruit qualified, experienced personnel for every service sphere. Our objective has always been to retain and develop the best talent within our company so every client requirement and challenge can be met without any issues.
How does your company differentiate itself from the competition?
I regard trust as the biggest market differentiator. That is also at the core of everything we do. It is not just about completing a project on time- it’s about making sure our clients trust us, trust our process and judgments. That can only be achieved by delivering good work consistently. We have been doing that for over two decades, and it shows!

On top of that, we keep our infrastructure updated. Our teams and personnel regularly go through upskilling programs and training. We are doing everything to keep ourselves capable of solving every client challenge.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
A good number of our customers return to us. In fact, our repetitive client association rate is over 90%.

Our primary service verticals include data, eCommerce, ePublishing, apps & web development, photo editing, digital marketing, and business research. We have handled projects for various industries, like eCommerce, IT, digital agencies, real estate, healthcare, finance, logistics, automobile, transportation, travel & tourism, hospitality, supply chain, and online publishing.
Please share some of the services that you offer for which clients approach you the most?
I already mentioned that we currently support 500+ services. So, it’d be more helpful to list our most popular services in every sphere.
Data Support: data entry, B2B list building, data mining, data enrichment, data cleansing, data management, medical billing, ESG reporting.
eCommerce: product listing creation and optimization, product data entry, copywriting, PPC, SEO, SEM, and eCommerce development.
Web & App Development: mobile app development, website development, cross-platform development, on-demand app development.
Data Support for AI: image annotation, video annotation, text annotation, sentiment analysis.
Web Research: data scraping, data extraction, social media data mining, LinkedIn data mining.
Photo Editing: photo retouching, background removal, product photo editing, 3D product modeling, real estate photo editing, jewelry photo editing,  wedding photo editing, portrait retouching.
Digital Marketing: content writing, social media marketing, PPC management, SEO.
ePublishing: document conversion, eBook creation, book-as-an-app development, eBook distribution.
Virtual assistant is another popular service of ours. We have a dedicated team of VAs now because we get a lot of clients who require VA support.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
I will put our overall customer satisfaction rate at 9 on a scale of 10, judging from the fact that over 90% of our clients have returned to us seeking more support. So many of our clients started out with short-term projects but have now established full-time teams with us.

To maintain such high levels of client retention and satisfaction, we take a disciplined approach to every project. Transparency and communication are important to us. Our clients get complete access to their teams and a dedicated manager- a single point of contact -so there is no miscommunication. Our team has SMEs and experienced people who can support high-level requirements.
What kind of support system do you offer to your clients for catering to their queries and issues?
I believe communication gives way to mutual trust. So, we have a robust system to eliminate gaps between our teams and clients. We have an Employee Time Tracking Management System where clients can request support, submit queries, and monitor resource tasks. We release daily, weekly, fortnightly, or monthly work reports. In cases where a client wants to use their own tracking or monitoring system, we offer integration support.

Basically, we ensure that our clients get a complete picture of where they are investing, what each resource assigned to them is doing, and how the project is moving ahead.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions, etc.)
We are very flexible with our pricing models. We have a dedicated team-based pricing module where clients can hire resources for 5 days a week, 8 hours a day. There is a fixed-price model where we follow project milestone-based billing. We also offer hourly billing so clients with small projects can easily access our services.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If not, what minimum budget have you worked for?
I can’t define our minimum budget requirement because, again, that’s very flexible. We are open to all types of requirements, and we determine the bill on the basis of the project’s complexity and required number of resources, sometimes on estimated duration, sometimes only after we have assessed the sample size.
Where do you see your company in the next 10 years?
Scaling new heights; that’s what we are doing every year, and I am sure we will keep doing that. SunTec India has nearly realized the vision to become the go-to business process outsourcing service provider for enterprises worldwide. We are now moving towards more transformative spaces, into new spheres, hoping to lend a hand to more businesses and grow with our clients.

Resources

eCommerce Meets Content: Sell Without Selling