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Goodfirms has helped increase our visibility by driving more referral visits to our website. We've seen a boost in traffic and received inquiries from these referral visitors, contributing to our overall growth.
Please introduce your company and describe your role within the organization.
ORIL is a custom software development company that delivers digital products across various industries, with a specialization in real estate. We cover full-cycle development from strategy to implementation. Also, we are good at Salesforce development and AI enablement.
As the CEO, client services and my team are at the center of my focus. I guide our team in developing future-proof software products to help our clients achieve their goals. My role is to ensure the establishment and maintenance of long-term strategic relationships with partners. For the team, I prioritize their continuous growth, ensuring their comfort and professional development.
What inspired the founding of your company, and what is the story behind its inception?
As someone with a software engineering background, I founded ORIL to create products that blend superior design and the latest technologies. The software we developed was meant to help our clients grow their businesses by engaging their users and transforming their digital experience. Over time, we expanded our expertise and evolved. Today, we focus on providing managed services to implement technologies in our clients' businesses. We aim to enhance efficiency, increase business value, and support client growth through technology.
What are the core values and principles that drive your company's culture, and how do you ensure alignment with these values across your team?
At ORIL, we are driven by our core values. We focus on delivering results that ensure our clients' success by creating exceptional products. We believe that our team is our greatest asset, integrating seamlessly with clients to deliver customized solutions. Continuous learning is essential to us, as we constantly enhance our knowledge and skills to create future-proof products. We also prioritize timely delivery and efficient operations, ensuring high-quality results within agreed timeframes. By fostering open communication and professional development, we maintain alignment with these values across our team.
Can you highlight some of the key achievements or milestones your company has accomplished since its inception?
We have developed over 70 products across various industries. Our clients have achieved significant results, such as raising multiple rounds of investments based on the products we built for them, attracting hundreds of thousands of users, and processing high volumes of transactions per platform. We are proud of our long-term partnerships with clients, averaging two years. Additionally, our team continuously evolves by completing certification programs and professional courses, leading to significant professional l growth.
Our public reviews consistently average 5.0 stars on Goodfirms, with clients praising our performance, communication, and the quality of the software we develop. We appreciate the positive feedback and high ratings, which reflect our efforts to provide reliable service and practical solutions.
Could you explain your company's business model? Do you primarily operate with an in-house team or utilize third-party vendors/outsourcing?
Our business model primarily relies on our in-house team, allowing us to maintain high quality and consistency in our projects. We handle all aspects of software development internally.
How does your company differentiate itself from competitors in the industry?
At ORIL, we differentiate ourselves through:
- Result-driven approach: We develop custom software products that drive impactful business outcomes and align with our clients' strategic goals.
- Industry expertise: Our specialization in Real Estate software development ensures we deliver industry-specific solutions.
- Innovation and future-proofing: We leverage the latest technologies, such as AI, ML, and industry insights to create innovative, future-proof software.
How would you describe the dynamics within your team, and how do you foster collaboration and teamwork to achieve common goals?
We build our team dynamics on three key principles:
- Trust and support: We prioritize mutual trust and support in our work.
- Openness to feedback: We are open to hearing feedback and different perspectives, which is very beneficial.
- Continuous learning: We learn together and from each other through a well-developed mentoring program and knowledge sharing across teams and departments.
What measures do you take to support the professional development and growth of your employees? Do you offer training programs or opportunities for skill enhancement?
We have a well-developed mentoring and knowledge-sharing program within the company. Additionally, we offer training opportunities for our colleagues through educational institutions and organizations. We also support their professional development by covering the costs of courses and certifications.
Could you share a notable success story or case study that exemplifies the impact your company has had on a client's business?
I can share quite a few cases. Here are some of them:
We developed a mobile app for LACED, an online sneaker auction platform. Now it has over 300K users who can purchase, place bids, and enjoy loyalty rewards within a vibrant community.
For Automatic, we created a fintech solution that registered over 15K dealerships. This solution significantly reduced loan application processing time, transforming their business process.
For Rentometer, we developed a batch processor that processes around 20,000 reports a day, enabling quick real estate market analysis.
What industries do you primarily cater to, and do you have a significant percentage of repeat clients? If so, what is the ratio of repeat clients?
At ORIL, we know that in order to provide quality service, you need to be knowledgeable and have a deep insight into what you do. Therefore, we decided to focus on industries that we feel most passionate about: Real Estate, Transportation, Healthcare, and FinTech. This specialization allows us to deliver tailored solutions that address the unique challenges and opportunities within these sectors. We are proud to have a significant percentage of repeat clients, with approximately 70% of our clients returning to work with us on multiple projects. This high ratio of repeat clients is a testament to our commitment to quality, reliability, and deep industry expertise.
What initiatives does your company undertake to foster innovation and stay at the forefront of industry trends? Do you invest in research and development projects?
We have a dedicated R&D department. Our entire company, including R&D, operates using the OKR methodology. For each OKR iteration, our R&D team explores the latest trends, technologies, and tools. After a thorough investigation, we implement the most promising technologies into our development process. This structured approach ensures we stay at the forefront of industry trends and continuously innovate.
Please share some of the most sought-after services that clients approach your company for.
Clients frequently approach us for our comprehensive services. This includes analyzing their current operational or commercial processes that need automation or optimization, and then developing and implementing software to address these needs.
How do you build and maintain strong relationships with your clients, and what mechanisms do you have in place for gathering and acting upon client feedback?
At ORIL, we have well-established Customer Success Management practices. We build strong client relationships through transparency, regular reporting, and clear updates on projects.
We conduct monthly surveys to assess satisfaction with our projects and services. We carefully review the feedback and continuously improve our services and communication. This systematic approach helps us maintain and strengthen our client relationships.
How has your company adapted to changes and challenges in the business landscape, and what strategies have you employed to ensure resilience and sustainability?
Our company has adapted to changes and challenges by being flexible and proactive. We employ several strategies:
- Innovation in practice: We constantly implement new approaches and technologies in our services to stay competitive, and to develop and deliver future-proof software for our clients.
- Digital transformation in action: We adopt the latest technologies and tools in our operational processes.
- Customer focus: We focus on understanding and addressing the needs of our clients, ensuring their success is our priority.
- Employee development: We invest in continuous learning and professional growth for our team to stay ahead of industry trends.
- Reliable operations and security: We ensure seamless cross-team operations with secure IT infrastructure and emergency response protocols. We maintain regular backups and use a cloud-first approach with data securely stored on external servers. We have additional communication channels, provide real-time project updates, and manage flexible teams with replaceability and reserve.
What payment structure do you typically follow when billing clients? Is it Pay per Feature, Fixed Cost, or Pay per Milestone (phases, months, versions, etc.)?
We assign a dedicated team to each client, focusing exclusively on their project and business priorities. Clients are billed for our services monthly, with the invoice amount directly correlating with the team's involvement. This approach provides a balanced and predictable billing cycle while ensuring continuous progress and collaboration throughout the project. We offer both fixed monthly fees and time-and-materials models to accommodate different client needs.
Do you accept projects that meet your basic budget requirements? If yes, what is the minimum budget requirement? If not, what is the minimum budget you have worked with in the past?
We accept projects that meet our basic budget requirements. Our minimum budget requirement is $50,000. This ensures that we can allocate the necessary resources and deliver the expected results.
Can you provide an overview of the price range (minimum and maximum) of the projects your company worked on in 2023?
The price range for our projects in 2023 varied widely due to the diverse nature of the requests we received. For example, we've worked on relatively short-term design phases with costs around $10,00-$15,000. On the other hand, development projects can range from $70,000 to $1M+, depending on the complexity and expertise required. This variation reflects the scope and specific needs of each project, ensuring we deliver tailored solutions for our clients.
What technological capabilities does your company possess, and are there any ongoing or planned investments in technology infrastructure or tools to enhance your services?
We possess expertise in many technologies and tools, let’s say, from Java to complex solutions like Salesforce and the latest AI and IoT technologies. We constantly invest in the development of our tech stack and industry knowledge, like real estate, transportation, FinTech.
This year we plan to strengthen our AI expertise.
Where do you envision your company in the next 10 years? What are your long-term goals and aspirations for growth and development?
We are ambitious to become one of the largest real estate software development company in the USA 🙂