ManageEngine ServiceDesk Plus

Your IT help desk software

4.7 3 Reviews
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ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Zoho Corp
2002
United States
1 Industry
1 Language
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LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Phone
  • 24x7 Support

Training

  • In-person

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers

ManageEngine ServiceDesk Plus Core Features

Help Desk

  • Analytics & Reporting
  • Customer Review
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

CMDB

  • Change Management
  • Configuration Management
  • Data Visualization
  • Helpdesk
  • Incident Management
  • Performance Monitoring
  • User Portal

Service Desk

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Remote Control
  • SLA Management

MSP

  • Dashboard
  • Help Desk
  • Issue Management
  • Patch Management
  • Remote Access
  • Script Library

Incident Management

  • Alerts/Notifications
  • Audit Trail
  • Incident Reporting
  • Task Management
  • Ticket Management

ITSM

  • Asset Management
  • Change Management
  • Configuration Management
  • Customization and Flexibility
  • IT Release Management
  • Knowledge Management
  • Reporting and Analytics
  • Security and Compliance
  • Service Level Management

ManageEngine ServiceDesk Plus Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
Vendor pricing page
  • 30 Days Trial

Plans & Packages

Standard
$10.00 Per Month

ManageEngine ServiceDesk Plus Reviews

4.7 3 Reviews
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ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.

Which features have you used in ManageEngine ServiceDesk Plus?

Help Desk Software

How long have you used ManageEngine ServiceDesk Plus?

8 Months

How frequently you use ManageEngine ServiceDesk Plus?

Daily

What do you like the most about ManageEngine ServiceDesk Plus?

It is a very useful and clean UI.

Full-featured and assets management and control.

It is a flexible, capable system.

What do you like the least about ManageEngine ServiceDesk Plus?

Never had any problem since I’ve used it.

Daniela Rocio Carrasco Cayambe

While it\'s a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

ManageEngine ServiceDesk In addition to is an unlimited assistance work area stage that keeps the ITSM guideline for IT cycle and change the executives. The ITSM factor implies it's centered around being an inner assistance work area worked by IT experts. In any case, since the last time we explored it, ManageEngine has furnished ServiceDesk In addition to with new highlights around issue and ticket the executives and outsider application combinations. Every one of this makes it a serious item in the event that IT help the board is your concentration, however some confounding evaluating and a couple of revealing shortcomings keep it only somewhat behind our ITSM Editors' Decision grant champs, HaloITSM and Vivantio.

Which features have you used in ManageEngine ServiceDesk Plus?

Help Desk Software

How long have you used ManageEngine ServiceDesk Plus?

1 Years

How frequently you use ManageEngine ServiceDesk Plus?

Weekly

What do you like the most about ManageEngine ServiceDesk Plus?

Tight reconciliation with other ManageEngine and Zoho items, and Full help for ITSM best practices

Simulated intelligence based self-administration gateway to respond to normal inquiries

What do you like the least about ManageEngine ServiceDesk Plus?

Some high level examination and artificial intelligence driven includes just accessible at the top valuing level

Valuing to some degree befuddling because of additional charges for explicit highlights

Interface focused on IT experts, not beginners. Its a little bit difficult

ManageEngine to the Rescue

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

ManageEngine ServiceDesk has been very helpful for assert inventory, help desk ticketing, and change management.

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