Janine Walton, Senior Accounting Manager at Worldwide Express
Posted 4 months ago
ManageEngine ServiceDesk Plus
4 Reviews
Your IT help desk software
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
2002
United States
- Information-technology-services
- English
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
-
Phone
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
-
Whitepapers
Media
ManageEngine ServiceDesk Plus Core Features
Focus of Help Desk Feature
- Analytics & Reporting
- Customer Review
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
ManageEngine ServiceDesk Plus Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Plans & Packages
Standard
$10.00 Per Month
ManageEngine ServiceDesk Plus Reviews
- 4
- Total Reviews
- 4.5/5
- Overall Rating
- 1
- Recent Reviews
What Users Say
Powerful platform
Janine Walton , Senior Accounting Manager at Worldwide Express
While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage
Daniela Rocio Carrasco Cayambe at Licencias OnLine
ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
Sarah Carlson
ManageEngine to the Rescue
Tom Parker , Support Desk Analyst III at B Riley Financial
What Users Like The Most
- Tight reconciliation with other ManageEngine and Zoho items, and Full help for ITSM best practices
- Simulated intelligence based self-administration gateway to respond to normal inquiries
- It is a very useful and clean UI.
What Users Like The Least
- Some high level examination and artificial intelligence driven includes just accessible at the top valuing level
- Valuing to some degree befuddling because of additional charges for explicit highlights
- Interface focused on IT experts, not beginners. Its a little bit difficult
ManageEngine ServiceDesk Plus Reviews
4 Reviews
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Sarah Carlson
Posted on Jan 09, 2023
ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.
What was the project name that you have worked with ManageEngine ServiceDesk Plus?
Help Desk Software
How long have you used ManageEngine ServiceDesk Plus?
8 Months
How frequently you use ManageEngine ServiceDesk Plus?
Daily
What do you like the most about ManageEngine ServiceDesk Plus?
It is a very useful and clean UI.
Full-featured and assets management and control.
It is a flexible, capable system.
What do you like the least about ManageEngine ServiceDesk Plus?
Never had any problem since I’ve used it.
Integrations
Switched from
Daniela Rocio Carrasco Cayambe at Licencias OnLine
Posted on Dec 08, 2022
While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage
ManageEngine ServiceDesk In addition to is an unlimited assistance work area stage that keeps the ITSM guideline for IT cycle and change the executives. The ITSM factor implies it's centered around being an inner assistance work area worked by IT experts. In any case, since the last time we explored it, ManageEngine has furnished ServiceDesk In addition to with new highlights around issue and ticket the executives and outsider application combinations. Every one of this makes it a serious item in the event that IT help the board is your concentration, however some confounding evaluating and a couple of revealing shortcomings keep it only somewhat behind our ITSM Editors' Decision grant champs, HaloITSM and Vivantio.
What was the project name that you have worked with ManageEngine ServiceDesk Plus?
Help Desk Software
How long have you used ManageEngine ServiceDesk Plus?
1 Years
How frequently you use ManageEngine ServiceDesk Plus?
Weekly
What do you like the most about ManageEngine ServiceDesk Plus?
Tight reconciliation with other ManageEngine and Zoho items, and Full help for ITSM best practices
Simulated intelligence based self-administration gateway to respond to normal inquiries
What do you like the least about ManageEngine ServiceDesk Plus?
Some high level examination and artificial intelligence driven includes just accessible at the top valuing level
Valuing to some degree befuddling because of additional charges for explicit highlights
Interface focused on IT experts, not beginners. Its a little bit difficult
Switched from
Tom Parker, Support Desk Analyst III at B Riley Financial
Posted on Mar 17, 2020
ManageEngine to the Rescue
This profile is not claimed
Do you own or represent this business? Enter your business email to claim your Goodfirms profile.